Conditions of Use
IronLace.com and its affiliates provide services to you subject to the following conditions: By visiting or shopping at IronLace.com, you accept the following conditions:
Your Personal Information Is Private
IronLace is serious about protecting our customers’ personal information. You can always browse our web site without giving any personal information. However, in doing business with you, we may have to gather certain information, such as your name, home address, and e-mail address. We will not sell, rent, trade or give away individual, personally identifiable information entered on this site to any third party. We collect such information so that we can process orders, personalize your shopping experience, or send you the latest product updates and other useful material. If you do not wish to receive further material from IronLace, you can simply respond to our e-mail or otherwise tell us that you do not want to receive our future communications.
What we collect
We need your name, billing address, shipping address, e-mail address, billing phone number, shipping phone number and credit card number to process and ship your order. We will e-mail you to confirm your order and keep you updated on your order status. If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. Please understand that we do this for your protection. In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletters if you choose to subscribe, to maintain your account, and to improve your overall shopping experience.
Contractors and Agents
Contacting IronLace Customer Service
If you contact IronLace customer service, we will use your name, e-mail address, phone number and order history to answer your question or solve your problem quickly. On occasion, we may contact you later to verify information or to check on the quality of your Customer Service contact with IronLace. We will not add your e-mail address to our newsletter mailing list if you contact customer service.
If necessary, we may be required to release customer account or other information to comply with the law, or to protect the rights, property and safety of IronLace, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. Cookies help us identify you when you visit IronLace. We do not store your password or any other personal information in your cookie.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of IronLace’ coolest features, and we recommend that you leave them turned on.
How Secure is My Information
Protecting your personal information IronLace pledges a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, password AND credit card information. For an additional layer of security, we encrypt every credit card number we store in our database. You will know you’re in the “secure” area of our site when you notice that the “http” portion of IronLace’ Web site address in your browser changes to “https.” The “s” stands for “secure.” In addition, both Netscape and Internet Explorer use special symbols to indicate that you’re in a Web site’s secure area. (Earlier versions of Netscape use a highlighted key. More recent versions of Netscape and all versions of Internet Explorer show a closed, highlighted lock.) Some browsers let you know that you’re moving in or out of a secure area by notifying you with a special pop-up window that requires you to accept by clicking “ok” before continuing.
Protecting your credit card information
IronLace collects credit card information from you to process your purchases from the site. Only reputable third-party financial institutions handle our credit card transactions. Whenever you transmit credit card information and other personal information through our site, the numbers and letters are scrambled using encryption technology. To protect your security, we do not allow you to store your credit card number from session to session.
Protecting your password
We encrypt your password to ensure no one else has access to your account. If you forget your password, you can create a new one. You can do your part to protect your personal information by keeping your password a secret and making sure you log off from the Web site completely before sharing a computer.
When you visit IronLace.com or send e-mail to us, you are communicating with us electronically. By so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the IronLace.com site.
Conditions of Use, Notices and Revisions
Our business changes constantly, and our Privacy Notice and the Conditions of Use may change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to. As always, we recommend that you check our Web site frequently to view recent changes or updates. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.